Care AZ — Website Terms
Last updated: October 6, 2026
About this website
This website is provided by VM TECH, based in British Columbia, Canada. Questions about these terms may be sent to [email protected]. These terms explain the permitted use of our public informational website. They do not replace a signed agreement or terms specifically presented for a future service.
A product in development
Care AZ describes planned tools for providers, families and children. Descriptions, illustrations and examples explain our intended direction. Features, availability and launch dates may change. A description is not a guarantee that a feature is currently available. The website does not currently accept subscriptions, payments, client records or funding claims.
Information, not professional advice
Website content is general information. It is not medical, therapeutic, legal, tax or funding advice, and does not establish a professional care relationship. Funding eligibility and reimbursement decisions are made by the relevant program or decision-maker. Verify applicable requirements with qualified professionals or the responsible program. This website is not an emergency service.
Respectful, lawful use
You may browse the website and share links for lawful purposes. Do not attempt unauthorized access, introduce malicious code, disrupt the website, impersonate another person or collect other people's information without authorization. This does not prohibit lawful security research or reporting concerns responsibly; contact us before undertaking testing that could affect service or data.
Content and illustrations
Website content and branding belong to their respective rights holders. You may refer to Care AZ and share links without suggesting an endorsement or affiliation that does not exist. Other reproduction or commercial use may require permission, except where permitted by law. Illustrations are illustrative and do not depict identified clients or constitute testimonials. Nothing here asserts exclusive trademark rights that have not been established.
External links
Links to other websites are provided for convenience. Those websites have their own terms and privacy practices. A link does not guarantee their content or constitute an endorsement.
Availability, accuracy and responsibility
We aim to keep information useful and accurate, but the website may contain errors or be temporarily unavailable. Please bring errors to our attention. To the extent permitted by applicable law, the informational website is provided as available without a promise of uninterrupted operation or suitability for a particular purpose. Nothing in these terms excludes rights, remedies or responsibility that cannot lawfully be excluded. Visitors should not rely on this development website to make care, financial or funding decisions.
Privacy
Our Website Privacy Notice explains the information involved in visiting this website and contacting us. These terms do not create consent for unrelated uses of personal information.
Future products and changes
Accounts, paid services, provider workflows and child-facing features may have separate agreements, privacy notices and consent requirements. We will present those before enrollment or use where appropriate. Updated website terms will be posted with a revised date; changes are not intended to apply retroactively to an existing dispute or override a separate agreement.
Using the Care AZ service (pilot)
These additional terms apply when you have a Care AZ account. They are short because the service is in a pilot; they will be reviewed and expanded before Care AZ opens to the public.
What Care AZ does and does not do. Care AZ helps providers prepare session records and invoices, and helps families see them. It does not submit anything to the Ministry or any funder, does not decide eligibility or approve purchases, does not guarantee that an invoice will be accepted or paid, and does not give medical, therapeutic, legal, tax or funding advice. You remain responsible for what you submit and for keeping your own records.
Accounts. Keep your sign-in to yourself. Providers are responsible for the people they add to their practice and for removing them when they leave. Families may add other family members to a senior's page and are responsible for whom they add. Tell us at once if you think an account has been misused.
Provider plans and payment. Every practice starts with a free period. After it, logging and invoicing continue only on a paid plan — Solo provider or Small team, billed monthly in Canadian dollars through Stripe, plus tax where it applies. You can cancel at any time from Plan & billing; you keep access until the end of the period you paid for, and after that you can still read and export everything. We do not delete your records because a plan ended. We may change prices with 30 days' notice by email.
Families. Family access is free. A family's records belong to the family; a provider's records belong to the provider. Where the same record is shared (an invoice, say), each party keeps its own right to it.
Seniors Care. The Seniors phone app and portal are provided as a helper for families. They are not a medical alert service, not an emergency service and not a substitute for care. The emergency flow depends on the phone, its battery, its network and the settings the family chooses (including test mode, which never calls emergency services). You agree not to rely on it as the only safeguard for a person at serious risk, and to test it with the senior before turning test mode off.
Acceptable use. Use Care AZ only for your own practice or family. Do not enter records about children or seniors you are not entitled to handle, do not try to reach another practice's or family's records, and do not use the service in a way that breaks the law or harms others.
Our responsibility. We work to keep Care AZ accurate, available and secure, and we fix problems quickly, but the service is provided "as is" during the pilot. To the extent the law allows, VM TECH is not liable for indirect losses, lost funding, rejected invoices or decisions made on the basis of figures shown as estimates, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights that the law does not allow to be limited.
Ending. You may close your account at any time; export your records first. We may suspend an account that breaks these terms, after telling you unless the law or safety prevents it. Sections about records, responsibility and applicable law continue after an account closes.
Applicable law
These terms are governed by the laws of British Columbia and the applicable federal laws of Canada, subject to any mandatory rights or protections that apply where you live. Nothing in these terms prevents you from contacting a regulator or using remedies available under applicable law.